SaaForge Terms of Service

SaaForge Terms of Service

Version 2026.08.02 — effective 2 August 2026

These Terms of Service (the "Terms") govern access to and use of websites, software, portals, products, professional services, and related services provided by SaaForge Pvt Ltd ("SaaForge", "we", "us", or "our"). By creating an account, accepting a proposal or statement of work, or using the services, you agree to these Terms. If you act for an organisation, you confirm that you are authorised to bind it. If you do not agree, do not use the services.

1. Eligibility and business use

The services are intended for people aged 18 or older and for legitimate business use. They are not designed for emergency services or as a substitute for legal, medical, financial, or other regulated professional advice.

2. Accounts and security

You must provide accurate information, keep it current, protect credentials and recovery methods, and promptly notify us of suspected unauthorised access. You are responsible for activity performed through your account except to the extent caused by our breach of these Terms. We may require identity or authority verification and may restrict access where necessary to protect users or the services.

3. Services, proposals, and changes

The scope, deliverables, assumptions, acceptance process, timetable, support, and service-specific terms may be set out in an order form, proposal, quotation, or statement of work (an "Order"). If an Order conflicts with these Terms, the Order controls for that engagement. Changes to agreed scope, dependencies, or timelines must be recorded in writing and may affect fees and delivery dates.

4. Fees, payment, and taxes

Fees, billing milestones, currency, and payment terms appear in the applicable Order. Unless an Order says otherwise, invoices are due by the date stated on them. You are responsible for applicable taxes, duties, and bank or payment-provider charges, excluding taxes based on our net income. Overdue undisputed amounts may result in reasonable collection costs, service suspension, or interest to the extent permitted by applicable law. You must raise a good-faith billing dispute promptly and pay undisputed amounts when due.

5. Customer responsibilities

You will provide timely access, decisions, content, systems, personnel, and accurate instructions reasonably needed to perform the services. You are responsible for the legality, quality, and accuracy of content and data you provide; obtaining necessary notices, permissions, and consents; maintaining appropriate backups unless backup services are expressly included; and reviewing deliverables within agreed acceptance periods.

6. Acceptable use

You must not use the services to violate law or third-party rights; distribute malware; gain unauthorised access; interfere with security or availability; send unlawful spam; process unlawfully obtained data; impersonate others; perform abusive automated extraction; or develop or distribute harmful, deceptive, discriminatory, or fraudulent material. You must not reverse engineer or circumvent technical limits except where applicable law expressly permits it. We may investigate suspected misuse and take proportionate protective action.

7. Intellectual property

Each party retains ownership of intellectual property it owned or developed independently of an Order. You retain ownership of customer content and data. You grant us a limited licence to host, copy, process, transmit, and display that material only as necessary to provide, secure, support, and improve the contracted services.

Ownership and licence terms for custom deliverables are governed by the applicable Order. Unless an Order expressly transfers them, SaaForge retains its reusable tools, frameworks, know-how, templates, libraries, and general skills. Subject to payment of applicable fees, we grant the customer the licence stated in the Order to use incorporated SaaForge materials with the deliverables. Feedback may be used without restriction, provided it does not identify you or disclose confidential information.

8. Confidentiality

Each party will protect the other party's non-public information using reasonable care and use it only for the engagement. Confidential information excludes information that is public without breach, already lawfully known, independently developed, or lawfully received without a confidentiality duty. Disclosure is permitted to personnel and advisers who need access and are bound by appropriate duties, or where legally required after notice when legally permitted.

9. Third-party services

The services may interoperate with hosting, payment, authentication, messaging, analytics, or other third-party services. Their own terms and availability apply. We are not responsible for third-party changes or failures outside our reasonable control, but we will use reasonable care when selecting and integrating providers within our scope.

10. Availability and support

We aim to provide reliable services but do not promise uninterrupted or error-free operation unless an Order contains a specific service level. Planned maintenance, security response, internet conditions, third-party systems, and events beyond reasonable control may affect availability. Support channels and response targets, if any, are specified in the applicable Order.

11. Suspension and termination

We may suspend access where reasonably necessary to address a security risk, unlawful use, material breach, or overdue undisputed payment, and will provide notice when practicable. Either party may terminate as permitted by an Order or for an uncured material breach after reasonable written notice. On termination, accrued payment obligations survive. Data export or deletion follows the Order, our Privacy Policy, and applicable law. Provisions that by their nature should survive will survive, including payment, confidentiality, intellectual property, disclaimers, liability, and dispute terms.

12. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement. We will perform professional services with reasonable skill and care. Except for express commitments in these Terms or an Order, and to the maximum extent permitted by applicable law, the services are provided "as is" and "as available", and implied warranties are disclaimed. Nothing excludes rights or warranties that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, or data, arising from the services. Except for liabilities that cannot lawfully be limited and any different limit in an Order, each party's aggregate liability relating to an Order will not exceed the fees paid or payable under that Order during the 12 months preceding the event giving rise to the claim. These limits allocate risk and apply regardless of legal theory.

14. Indemnity

You will defend and indemnify SaaForge against third-party claims arising from customer content, your unlawful use of the services, or your material breach of the acceptable-use or intellectual-property provisions, to the extent permitted by law. We will promptly notify you and allow reasonable control of the defence, subject to our right to participate and to withhold consent from a settlement that admits our fault or imposes non-monetary obligations on us.

15. Changes to these Terms

We may update these Terms to reflect legal, security, operational, or service changes. Material changes will be published as a new version and, where appropriate, presented for renewed consent before continued authenticated use. The version and effective date identify the terms that apply.

16. Governing law and disputes

These Terms are governed by the laws of Pakistan, without regard to conflict-of-law principles. The parties will first try in good faith to resolve a dispute through written notice and reasonable business discussions. Subject to any mandatory law or agreed arbitration in an Order, the courts of competent jurisdiction in Pakistan will have jurisdiction.

17. General

Neither party may assign an Order without the other's consent, except in connection with a merger, reorganisation, or sale of substantially all relevant assets where the assignee assumes the obligations. Neither party is liable for delay caused by events beyond reasonable control. Notices under an Order must be in writing. Failure to enforce a term is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. These Terms and applicable Orders form the entire agreement for their subject matter.

18. Contact

Questions or legal notices may be sent to saaforge@gmail.com.